Emotional Closeness of Conversation Partners and Emotional Control: Implications for Financial Services Professionals.
In: Journal of Financial Service Professionals, Jg. 75 (2021-07-01), Heft 4, S. 41-59
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Zugriff:
The emotional environment of a client meeting may influence the likelihood of a client achieving their financial goals. In The Theory of Moral Sentiments, Adam Smith hypothesized that the more emotionally close we are to those in our presence the less we are able to compose our emotions. This study tests Smith's general hypothesis using a survey of adults in the United States (n=574) and a follow-up survey of high-income adults in a financial-advising context (n=96). Results from a series of multinomial logistic regressions suggest that emotional closeness of a conversation partner is negatively associated with anticipated emotional composure. [ABSTRACT FROM AUTHOR]
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Emotional Closeness of Conversation Partners and Emotional Control: Implications for Financial Services Professionals.
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Autor/in / Beteiligte Person: | Tharp, Derek T. |
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Zeitschrift: | Journal of Financial Service Professionals, Jg. 75 (2021-07-01), Heft 4, S. 41-59 |
Veröffentlichung: | 2021 |
Medientyp: | academicJournal |
ISSN: | 1537-1816 (print) |
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