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This paper presents a qualitative content analysis of survey data collected from behavioral health care providers from throughout New York regarding the challenges faced as a result of COVID-19. Survey responses from 295 agency and program administrators and staff, representing 238 organizations, were analyzed. Ten themes were identified: business operations, service provision, telehealth, safety, client concerns, staff concerns, supplies, technology, illness/grief/loss, and communication. These themes represent concerns that arose from the rapid transition to widespread use of telehealth, limited technology accessibility for both staff and clients, reduced revenue and billing changes, impact of COVID-19 infection itself and subsequent deaths of clients and staff, and necessary modifications for organizational communication both internally and externally. The implications of these challenges and the need for further research to identify how to best address them are discussed.

Titel:	Challenges Experienced by Behavioral Health Organizations in New York Resulting from COVID-19: A Qualitative Analysis.
Autor/in / Beteiligte Person:	Murphy, AA ; Karyczak, S ; Dolce, JN ; Zechner, M ; Bates, F ; Gill, KJ ; Rothpletz-Puglia, P
Link:	Full Text Finder (Volltext)
Zeitschrift:	Community mental health journal, Jg. 57 (2021), Heft 1, S. 111-120
Veröffentlichung:	1999- : New York, NY : Kluwer Academic/Plenum Publishers ; <i>Original Publication</i>: Lexington, Mass., 2021
Medientyp:	academicJournal
ISSN:	1573-2789 (electronic)
DOI:	10.1007/s10597-020-00731-3
Schlagwort:	Communication Delivery of Health Care organization & administration Female Humans Mental Health Services organization & administration New York Qualitative Research SARS-CoV-2 Surveys and Questionnaires Behavioral Medicine COVID-19 Delivery of Health Care methods Mental Health Services statistics & numerical data Telemedicine organization & administration
Sonstiges:	Nachgewiesen in: MEDLINE Sprachen: English Publication Type: Journal Article; Research Support, Non-U.S. Gov't Language: English [Community Ment Health J] 2021 Jan; Vol. 57 (1), pp. 111-120. <i>Date of Electronic Publication: </i>2020 Oct 23. MeSH Terms: Behavioral Medicine* ; COVID-19* ; Delivery of Health Care / methods ; Mental Health Services / statistics & numerical data ; Telemedicine / *organization & administration ; Communication ; Delivery of Health Care / organization & administration ; Female ; Humans ; Mental Health Services / organization & administration ; New York ; Qualitative Research ; SARS-CoV-2 ; Surveys and Questionnaires References: Anderson, M., & Perrin, A. (2017). Disabled Americans are less likely to use technology. 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(PMID: 10.1089/tmj.2020.006832357086) Grant Information: 1H79SM081783-01 United States SM CMHS SAMHSA HHS; 1H79SM081783-01 United States SM CMHS SAMHSA HHS Contributed Indexing: Keywords: Behavioral health; COVID-19; Content analysis; Service delivery; Telehealth Entry Date(s): Date Created: 20201023 Date Completed: 20210127 Latest Revision: 20210127 Update Code: 20240513 PubMed Central ID: PMC7582422

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Challenges Experienced by Behavioral Health Organizations in New York Resulting from COVID-19: A Qualitative Analysis.