The nature of positive encounters between disabled workers and insurers in the return to work process.
In: Work, Jg. 70 (2021-10-01), Heft 1, S. 287-300
academicJournal
Zugriff:
BACKGROUND: Previous research regarding interaction between disabled workers and insurers indicates that encounters between these parties are predominantly negative in nature and may result in psychosocial harm for workers. Further research is required to investigate positive interactions to foster return to work after illness or injury. OBJECTIVE: To explore and conceptualize perceived positive encounters between disabled workers and insurers in order to identify the mechanisms that support successful rehabilitation outcomes. METHODS: This qualitative study explored the experiences of twenty-four disabled workers who had undergone an occupational rehabilitation process. Data were collected with in-depth semi-structured interviews, transcribed, coded, and analyzed using inductive content analysis. RESULTS: Four main themes arose from the 24 key concepts relating to the positive encounters: (1) process flow, (2) customer orientation, (3) information and guidance, and (4) service attitude. The results also reveal that perceived positive encounters promote the return to work not only directly, but also indirectly by improving the informants' motivation, which has previously been found to be one of the most significant factors explaining the outcomes of rehabilitation. CONCLUSIONS: The positive relationship between disabled workers and insurers during an occupational rehabilitation could be better understood through a conceptualization of perceived positive encounters. Underlining the importance of positive encounters and their ability to improve the rehabilitee's motivation may contribute to better support methods for the return to work. [ABSTRACT FROM AUTHOR]
Copyright of Work is the property of IOS Press and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Titel: |
The nature of positive encounters between disabled workers and insurers in the return to work process.
|
---|---|
Autor/in / Beteiligte Person: | Pasanen, Jarna |
Zeitschrift: | Work, Jg. 70 (2021-10-01), Heft 1, S. 287-300 |
Veröffentlichung: | 2021 |
Medientyp: | academicJournal |
ISSN: | 1051-9815 (print) |
DOI: | 10.3233/WOR-213573 |
Schlagwort: |
|
Sonstiges: |
|