Developing an Automatic System for Classifying Chatter About Health Services on Twitter: Case Study for Medicaid.
In: Journal of Medical Internet Research, Jg. 23 (2021-05-01), Heft 5, S. N.PAG
Online
academicJournal
Zugriff:
Background: The wide adoption of social media in daily life renders it a rich and effective resource for conducting near real-time assessments of consumers' perceptions of health services. However, its use in these assessments can be challenging because of the vast amount of data and the diversity of content in social media chatter. Objective: This study aims to develop and evaluate an automatic system involving natural language processing and machine learning to automatically characterize user-posted Twitter data about health services using Medicaid, the single largest source of health coverage in the United States, as an example. Methods: We collected data from Twitter in two ways: via the public streaming application programming interface using Medicaid-related keywords (Corpus 1) and by using the website's search option for tweets mentioning agency-specific handles (Corpus 2). We manually labeled a sample of tweets in 5 predetermined categories or other and artificially increased the number of training posts from specific low-frequency categories. Using the manually labeled data, we trained and evaluated several supervised learning algorithms, including support vector machine, random forest (RF), naïve Bayes, shallow neural network (NN), k-nearest neighbor, bidirectional long short-term memory, and bidirectional encoder representations from transformers (BERT). We then applied the best-performing classifier to the collected tweets for postclassification analyses to assess the utility of our methods. Results: We manually annotated 11,379 tweets (Corpus 1: 9179; Corpus 2: 2200) and used 7930 (69.7%) for training, 1449 (12.7%) for validation, and 2000 (17.6%) for testing. A classifier based on BERT obtained the highest accuracies (81.7%, Corpus 1; 80.7%, Corpus 2) and F1 scores on consumer feedback (0.58, Corpus 1; 0.90, Corpus 2), outperforming the second best classifiers in terms of accuracy (74.6%, RF on Corpus 1; 69.4%, RF on Corpus 2) and F1 score on consumer feedback (0.44, NN on Corpus 1; 0.82, RF on Corpus 2). Postclassification analyses revealed differing intercorpora distributions of tweet categories, with political (400778/628411, 63.78%) and consumer feedback (15073/27337, 55.14%) tweets being the most frequent for Corpus 1 and Corpus 2, respectively. Conclusions: The broad and variable content of Medicaid-related tweets necessitates automatic categorization to identify topic-relevant posts. Our proposed system presents a feasible solution for automatic categorization and can be deployed and generalized for health service programs other than Medicaid. Annotated data and methods are available for future studies. [ABSTRACT FROM AUTHOR]
Copyright of Journal of Medical Internet Research is the property of JMIR Publications Inc. and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
Titel: |
Developing an Automatic System for Classifying Chatter About Health Services on Twitter: Case Study for Medicaid.
|
---|---|
Autor/in / Beteiligte Person: | Yang, Yuan-Chi ; Al-Garadi, Mohammed Ali ; Bremer, Whitney ; Zhu, Jane M ; Grande, David ; Sarker, Abeed |
Link: | |
Zeitschrift: | Journal of Medical Internet Research, Jg. 23 (2021-05-01), Heft 5, S. N.PAG |
Veröffentlichung: | 2021 |
Medientyp: | academicJournal |
ISSN: | 1439-4456 (print) |
DOI: | 10.2196/26616 |
Schlagwort: |
|
Sonstiges: |
|